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Shipping + Returns

  • SHIPPING

    We offer FedEx, UPS, and USPS standard ground shipping, 2-day shipping, and overnight shipping. Orders typically arrive within 1-7 business days, depending on the service you have chosen. Standard Shipping orders will ship within 2-3 business days.

    Unless otherwise noted. Any free shipping promotion that may be offered at the time an order is placed shall be valid for ground shipping only. All times quoted for delivery are estimates only. We shall not be responsible or liable for or in respect of any loss or damage arising from any delay in filling any order, failure to deliver, or delay in delivery.

  • CANCEL OR CHANGE MY ORDER

    If you need to cancel or change your order, please email hello@youbodycare.com as soon as possible and we will try our best to accommodate your request. Kindly note, once you receive your final email confirmation with tracking information, we may not be able to change your order. 

  • ORDER DAMAGED

    What if my products are damaged upon arrival?

    Oh no! So sorry about this! If the contents of your package were damaged during transit, we will work with you to address this issue with the shipping carrier and replace your items if possible, subject to your compliance with this policy. you shall have five (5) days to inspect the goods after delivery (the “Inspection period”). if the goods you receive are not what you ordered or are damaged or defective, you must contact us before the expiration of the inspection period at hello@youbodycare.com. You must provide us with written evidence or other documentation as reasonably required by us to identify the nonconforming, defective, or damaged goods. if you timely notify us of any nonconforming, defective, or damaged goods, we shall review any images, videos, and other documentation you provide, and we will determine, in our sole discretion, whether the goods you received were nonconforming, defective, or damaged. YouBodyCare will replace any defective shower tools or full boxes of soap at no cost to you or provide a refund for such goods, at our sole discretion. In some circumstances, we may request that you return any goods prior to us making a determination as to the status of such goods. This will be evaluated on a case-by-case basis. If YouBodyCare issues a replacement, the company will be responsible for shipping charges.

    If you do not notify us about nonconforming, damaged, or defective goods within the inspection period, you waive your right to make any later claim about nonconformity, defectiveness, or damage to the goods, and we will not be required to examine any later claims or provide any refund or replacement with respect thereto. You agree that the remedies set forth in this section are your exclusive remedies for the delivery of nonconforming goods.

  • MISSING ORDER

    We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at hello@youbodycare.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient, and we shall only be required to pursue such claim if you also provide reasonable assistance in connection with such claim.

    Title to goods ordered passes to you upon delivery of such goods to the shipping address you provide when placing your order. risk of loss for all goods you order passes to you upon our tender of such goods to the shipping carrier for transportation and delivery. our sole responsibility for missing packages shall be to provide reasonable assistance in filing a claim with the shipping carrier, subject to your responsibility to also provide reasonable assistance pursuant to the foregoing paragraph.

  • DISCOUNT CODES

    Promotional discount codes, such as our “welcome” code, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. For more information, please contact hello@youbodycare.com. All discount codes are at the discretion of our team.

  • RETURNS & EXCHANGES POLICY

    We are unable to accept returns or exchanges of incomplete boxes of bodywash. Merchandise may be exchanged for an alternate item or returned for store credit. Shipping charges are not refundable, and you shall be solely responsible for all return shipping costs other than in connection with nonconforming, defective, or damaged goods, pursuant to the above stated policies and procedures.

    Used products cannot be returned unless defective, subject to the above stated policies and procedures. We do not accept liability for shipping loss or damage of returned goods. We package all our shipments with care and ask our customers to do the same when they need to return goods. Merchandise must be returned in original packaging to be accepted, otherwise we may not issue the requested refund or exchange, in our sole discretion, and/or we may return such good(s) to sender. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. The cost of domestic return labels will be deducted from your return once processed. Shipping charges are not refundable.

    To be eligible for a return or exchange, merchandise must be new, unused, in its original condition and original packaging, and purchased in the last 30 days. Returns must be postmarked within the 30 day authorized return window in order to be accepted.